careers@pes.edu +91-8055524555
Management Studies
RingRoadCampus
smithag@pes.edu
+91-80-26721983

Smitha G

Assistant Professor
Bio
Teaching
Responsibilities
Research
Publications

A Certified Hospitality Industry Analyst (CHIA) by STR, USA and a Certified Hospitality Instructor by American Hotel and Lodging Educational Institute, Smitha has over 16 years of teaching experience and 3 years of industry experience in the field of hospitality, Sales and Customer Relations. Previously, she has been an entrepreneur successfully operating a food start-up venture, she has been a consultant trainer and content developer for hospitality training organizations having developed content and delivered training for front line hospitality employees and pre-opening training for hotels. She has moderated national level seminars and conducted Faculty Development training for educators. Having topped the Pondicherry University entrance exam for PhD in Management in 2018, she is currently pursuing her doctorate in Services Marketing from Pondicherry University.

Education

  • (PhD), Pondicherry University 2019 to date
  • MBA, IGNOU 2011
  • BHM, Bangalore University 1996

Experience

  • Asst. Professor, PES University, 2015-To Date
  • Lecturer, PESIHM, 2006-2011
  • Lecturer, T John College, 2004-2006

Additional Information

  • Conducted a one-day workshop on Time Management for Supervisors at Ibis-Novotel Bengaluru Tech park
  • Conducted Hospitality training for Frontline staff of Goldfinch hotel as external resource trainer for Satsuma consultancy
  • Developed training content for Pre-opening training at La Marvella hotel for Vishwa Bharathi Consultancy
  • Conducted a training needs analysis, developed content and delivered training on communication, guest relations and food service skills for F & B Service staff of Bay of Bengal Restaurant
  • Resource person for Faculty Development workshop for the faculty of Bangalore Institute of Technology

Achivements

  • Certified Hospitality Industry Analyst
  • Revenue Management
  • Front Office Management
  • Services Management
  • Hospitality Marketing
  • Entrepreneurship Development
  • Image Management
  • Food Safety & Hygiene
  • Technology in Hospitality Industry
  • Culinary Operations
  • Safety & Security in Hospitality Industry
  • Develop and update the program curriculum and syllabus
  • Create Time table and ensure smooth flow of academic activity throughout the semester
  • Establish and maintain relations with Hotel and Event Industry companies and personnel for student real time learning and practical experience through internships, workshops and guest lectures
  • Facilitate student placements in Hospitality & Event industry
  • Academic Coordinator
  • Syllabus Coordinator
  • Anti Ragging Committee member
  • Placement Coordinator
  • Internship Coordinator
  • Admissions Coordinator
  • Industry-University Liaisons
  • Inter-University academic collaborations
  • Student Mentor
  • Alumni Relations

Research Interest

  • Hospitality Marketing
  • Experience economy
  • Service quality
  • Food and Nutrition

Conferences

  • Comparison of nutrient levels in millet based Ready to Eat (RTE) foods and traditionally cooked millet foods: An experimental and consumer perception study; 7th Asia Euro conference, Manila, Philippines from 14th to 17th November 2018
  • Destinational Sustainability Analysis Through Netnography: Review on Hampi's Attraction, Accessibility and Amenities; 11th International Conference on Emergence of New Business Practices for Growth, competitiveness & Innovation, 2019; Prestige Institute of Management, Gwalior (M.P.), India

Journals

  • Comparison of nutrient levels in millet based Ready to Eat (RTE) foods and traditionally cooked millet foods: An experimental and consumer perception study in Asia Pacific Journal for Innovation in Tourism; 7th Asia Euro conference proceedings; eISBN 978-967-0173-60-3
  • Destinational Sustainability Analysis Through Netnography: Review on Hampi's Attraction, Accessibility and Amenities; ICOBMIT-2019; SSRN:3678468

Others

  • Article on Impact of Social media on Hospitality in the January 2011 issue of Ripples (ISSN 2229 - 6794) published by Garden City College of Science and Management Studies, Bangalore.