Smitha G
Assistant Professor
- Teaching
About
A Certified Hospitality Industry Analyst (CHIA) by STR, USA and a Certified Hospitality Instructor by American Hotel and Lodging Educational Institute, Smitha has over 16 years of teaching experience and 3 years of industry experience in the field of hospitality, Sales and Customer Relations. Previously, she has been an entrepreneur successfully operating a food start-up venture, she has been a consultant trainer and content developer for hospitality training organizations having developed content and delivered training for front line hospitality employees and pre-opening training for hotels. She has moderated national level seminars and conducted Faculty Development training for educators. Having topped the Pondicherry University entrance exam for PhD in Management in 2018, she is currently pursuing her doctorate in Services Marketing from Pondicherry University.
Asst. Professor, PES University, 2015 - To Date
Lecturer, PESIHM, 2006 - 2011
Lecturer, T John College, 2004 - 2006
Conducted a one-day workshop on Time Management for Supervisors at Ibis-Novotel Bengaluru Tech park
Conducted Hospitality training for Frontline staff of Goldfinch hotel as external resource trainer for Satsuma consultancy
Developed training content for Pre-opening training at La Marvella hotel for Vishwa Bharathi Consultancy
Conducted a training needs analysis, developed content and delivered training on communication, guest relations and food service skills for F & B Service staff of Bay of Bengal Restaurant
Resource person for Faculty Development workshop for the faculty of Bangalore Institute of Technology
Certified Hospitality Industry Analyst
Revenue Management
Front Office Management
Services Management
Hospitality Marketing
Entrepreneurship Development
Image Management
Food Safety & Hygiene
Technology in Hospitality Industry
Culinary Operations
Safety & Security in Hospitality Industry
Develop and update the program curriculum and syllabus
Create Time table and ensure smooth flow of academic activity throughout the semester
Establish and maintain relations with Hotel and Event Industry companies and personnel for student real time learning and practical experience through internships, workshops and guest lectures
Facilitate student placements in Hospitality & Event industry
Academic Coordinator
Syllabus Coordinator
Anti Ragging Committee member
Placement Coordinator
Internship Coordinator
Admissions Coordinator
Industry-University Liaisons
Inter-University academic collaborations
Student Mentor
Alumni Relations
Hospitality Marketing
Experience economy
Service quality
Food and Nutrition
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Comparison of nutrient levels in millet based Ready to Eat (RTE) foods and traditionally cooked millet foods: An experimental and consumer perception study; 7th Asia Euro conference, Manila, Philippines from 14th to 17th November 2018
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Destinational Sustainability Analysis Through Netnography: Review on Hampi's Attraction, Accessibility and Amenities; 11th International Conference on Emergence of New Business Practices for Growth, competitiveness & Innovation, 2019; Prestige Institute of Management, Gwalior (M.P.), India
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Comparison of nutrient levels in millet based Ready to Eat (RTE) foods and traditionally cooked millet foods: An experimental and consumer perception study in Asia Pacific Journal for Innovation in Tourism; 7th Asia Euro conference proceedings; eISBN 978-967-0173-60-3
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Destinational Sustainability Analysis Through Netnography: Review on Hampi's Attraction, Accessibility and Amenities; ICOBMIT-2019; SSRN:3678468
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Article on Impact of Social media on Hospitality in the January 2011 issue of Ripples (ISSN 2229 - 6794) published by Garden City College of Science and Management Studies, Bangalore.
Education
(PhD), Pondicherry University, 2019 to date
MBA, IGNOU, 2011
BHM, Bangalore University, 1996